Refund Policy

Effective Date: 07/11/2024

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At Stain Ninja®, we want you to be completely satisfied with both our cleaning services and our cleaning products. If you are not happy, we will do our best to make it right.

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1. Cleaning Services

• 100% Satisfaction Guarantee: If you are not satisfied with a cleaning, please notify us within 24 hours. We will return to re-clean the specific area(s) at no additional cost.

• If you are still not satisfied after the re-clean, we may issue a partial or full refund at our discretion.

• Refunds are not available for issues reported more than 48 hours after service.

• Cancellation fees may apply if appointments are canceled or rescheduled without sufficient notice (see Terms & Conditions).

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2. Cleaning Products

• If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery for a replacement or full refund.

• To be eligible for a return, the item must be unused and in its original packaging.

• Customers are responsible for return shipping costs unless the product was defective or an error was made on our part.

• Refunds will be issued to the original payment method once the return is received and inspected.

• At Stain Ninja®, we stand behind our cleaning products and services with a 100% satisfaction guarantee. If you’re not completely happy, let us know — we’ll make it right!

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3. Non-Refundable Items & Services

• Gift cards, promotional items, and services already completed are non-refundable.

• Products that have been opened or used cannot be returned unless defective.

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4. Processing Refunds

• Approved refunds are typically processed within 5–10 business days depending on your payment provider.

• You will receive an email confirmation once your refund has been issued.

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5. Contact Us

If you have any questions about our Refund Policy or would like to request a refund, please contact us:

Email: info@stainninja.com
Phone: 800-480-6407