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Terms & Conditions

A legal disclaimer

Effective Date: 07/11/2024

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Welcome to Stain Ninja® ("we," "our," or "us"). By accessing our website, booking a service, or using our cleaning products and services, you agree to the following Terms and Conditions. Please read them carefully.

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1. Services

  • We provide residential and/or commercial cleaning services as described on our website or agreed upon at booking.

  • Service details, pricing, and availability may change without prior notice, but confirmed bookings will be honored at the agreed rate.

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2. Appointments & Cancellations

  • Please provide at least 24-hours notice for cancellations or rescheduling.

  • Late cancellations or missed appointments may be subject to a cancellation fee.

  • If we are unable to access your property at the scheduled time, we reserve the right to charge for the visit.

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3. Payments

  • Payment is due at the time of service unless otherwise agreed in writing.

  • We accept Apple/Google Pay, Debit/Credit Card, ACH Direct Payments, and Cash.

  • Past-due balances may result in late fees or suspension of services.

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4. Customer Responsibilities

  • Please ensure safe access to the property and disclose any special instructions or hazards.

  • We are not responsible for damage resulting from pre-existing conditions (e.g., loose fixtures, worn carpets, etc.).

  • Valuables and fragile items should be put away prior to cleaning.

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5. 100% Satisfaction Guarantee

Your satisfaction is our top priority. If you are not completely satisfied with our cleaning service, please notify us within 24 hours of the appointment.

  • We will return to re-clean the specific area(s) at no additional cost.

  • If you are still not satisfied after the re-clean, we will work with you to make it right, which may include a partial or full refund at our discretion.

  • This guarantee does not cover circumstances beyond our control (e.g., stains or damage that cannot be cleaned due to material limitations, age, or pre-existing conditions).

  • At Stain Ninja®, we stand behind our cleaning products and services with a 100% satisfaction guarantee. If you’re not completely happy, let us know — we’ll make it right!

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6. Liability

  • While we take great care in our work, we are not liable for minor wear and tear, discoloration, or damage caused by improper installation, pre-existing conditions, or manufacturer defects.

  • Our liability, if any, is limited to the cost of the service provided.

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7. Website Use

  • All content on our website (text, images, logos, etc.) is the property of Stain Ninja® and may not be copied or reused without permission.

  • We are not responsible for third-party links or content accessed through our website.

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8. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

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9. Changes to These Terms

We may update these Terms and Conditions at any time. The updated version will be posted on this page with a revised “Effective Date.” Continued use of our website or services means you accept the updated terms.

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10. Contact Us

If you have any questions about these Terms and Conditions, please contact us:


Email: info@stainninja.com
Phone: 800-480-6407
 

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